Terms & Conditions

Terms & Conditions

Continued use of the Candlewell website confirms your acceptance of the following Terms and Conditions which are liable to change without prior notice.

Whilst we have made every effort to ensure that the information and details on the website are accurate, we are unable to guarantee that they are so in all respects. We are therefore unable to accept liability for any loss you may suffer as a result of any omission or inaccuracy.

Candlewell does not accept any liability for the content of external web sites.

Downloading & printing material from the website
All design, text and graphics displayed on this website and the selection or arrangement are the copyright of Candlewell. You are granted permission to electronically copy and print hard copy portions of this website for the sole purpose of your own personal development. Any use of materials on this website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of Candlewell is strictly prohibited.

Intellectual Property
All trade marks, product names, company names, titles, copyrights or logos cited herein are the trade-marks, trade names or copyrights of their respective owners. No permission is given by Candlewell in respect of the use of any such trade-marks, product names, brand names, company names, title, copyrights or logos.

Damage to your computer
Candlewell makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Candlewell will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information,  which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

GPDR 2018 PRIVACY NOTICE

GPDR Privacy Notice

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1 – Candlewell Clinic, based at Well Cottage, Cadmore End Common, HP143PT, is pleased to provide the following information:

2 - Who we are
Candlewell Clinic diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice also provides osteopathy for animals,Somatic Experiencing treatments,and NARM treatments about which our staff will be pleased to provide more details.

3 - Personal Data
a) For the purposes of providing treatment, Candleweel Clinic may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Candlewell Clinic to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, Candlewell Clinic may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Candlewell Clinic maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Candlewell Clinic may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Candlewell Clinic do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) The Candlewell Clinic website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.   Squarespace uses cookies to help Candlewell Clinic to identify and track visitors and their website access preferences. Candlewell Clinics’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Candlewell Clinics’ website.
f) Candlewell Clinic will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 - Legitimate interests pursued by Candlewell Clinic
To promote treatments for patients with all types of health problems indicated for osteopathic care, animal osteopathy and Somatic Experiencing.

6 – Consent
Through agreeing to this privacy notice you are consenting to Candlewell Clinic processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
Candlewell Clinic will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Candlewell Clinic will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 - Retention Policy
Candlewell Clinic will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 - Data storage
All Data is held in the United Kingdom. Candlewell Clinic does not store personal data outside the EEA.

10 - Your rights as a data subject
At any point whilst Candlewell Clinic are in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Candlewell Clinic refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Candlewell Clinic can confirm what information it holds about you and how it is processed.

11 - You can request the following information:

  • Identity and the contact details of the person or organisation (Candlewell Clinic ) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Candlewell Clinic and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erasure, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 - To access what personal data is held, identification will be required
Candlewell Clinic will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Candlewell Clinic is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to susanclark@talk21.com or by phoning +44 (0) 1494 883970 or writing to us at the address further below.

13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Candlewell Clinic you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Project Manager, R.W.Harding, at Candlewell Clinic, Cadmore End Common, Cadmore End, High Wycombe, Bucks, HP14 3PT
Telephone:  +44 (0) 1494 883970              or email:   susanclark@talk21.com

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/